customer comments

Here are some comments from just a few of our many satisfied customers. If you have purchased from us and would like to send us your feedback please e-mail us at feedback@modern-rugs.co.uk

“Thank you! My rug has just arrived and I just wanted to say how pleased I am, it looks absolutely lovely so thanks again very much!”
Suzanne Robert
Cambridge, UK

“Thrilled with my new rug. I am recommending your website to all my friends in MSN Groups for the elderly and for the disabled.  I am in constant pain and searching for a suitable rug around all those huge, out-of-town warehouse-type shops had me in tears of agony. At your on-line shop I was able to take my pick of every rug anyone could ever need - sat down with a cup of tea!!!  Perfect for us less able folks, although my young married daughter was pretty impressed with your site as well. A big thankyou.”
Lorraine Walker
Warrington, UK

“Thank you - what brilliant service!  I only ordered the rug yesterday and it's just arrived - thanks very much.”
Trish Wallington
Harrow, UK

“Just a little note to confirm that my rug was delivered earlier this morning and that it is absolutely great! Gradually, over the past 6 months, I've been 'doing up' this flat, and your company is the ONLY one I've dealt with that has managed to get things delivered as ordered, when expected and in great condition...everyone else has been driving me positively insane with non-delivery, broken delivery, wrong delivery etc etc ...and you guys have been brilliant and hassle-free....PLUS the rugs I have bought are just superb! So I wanted to say a huge thank you.  I'm a Garden Designer, and so therefore tend to have many contacts within Interior design - and I've recommended you to all my regular interior design friends...I'm sure they'll be as impressed as I am.”
Johanna Gibbon
Oxford, UK

“I recently received my order for two Jeff Banks rugs – wow they are both incredible. The quality is way beyond what I expected. One is the Jeff Banks PC45 Kaleidoscope (170 x 240) the colours really zing! The other rug is the Jeff Banks PC56 Rising Sun (same size as above) and this is a real gem as it pulls the colours in the room together amazingly. What is even more incredible is that I had not bought this rug for the room I have now put it in!!!!! I will certainly purchase from you in the future as I am absolutely thrilled with the rugs, your prices are great, the level of service provided exceptional and the rugs are superb. Thank you to all the team there for all the above and for a brilliant web site to enable me to purchase from you! Take care and the best of best wishes until I next purchase from you.”
Glenda May
Spalding, UK

“Rug received very pleased just what I wanted thanks for good communication.”
Sylvia Rudd
Hull

“I am writing to you, in order to express my delight with my recent experience in purchasing from your company. I have recently had a very bad experience with trying to purchase a rug from one of the largest carpet/rug retailers in the UK. I felt compelled to write to their CEO and inform them of the disgust I felt about the way I was treated as a customer. I am still awaiting a reply. I wish that my first choice had been Modern-Rugs and will most certainly be informing all my friends and family about how impressed with your service I am. I always feel that exceptional service (good or bad) should always be commented upon. Unfortunately good service is in evermore short supply. I hope sincerely that your fantastic service and quality of product will not be compromised, as it is a breath of fresh air. Thanking you again.”
Paul Bonner
Spixworth, UK

“My order arrived at 10.30am this morning as arranged, and it looks great! Thank you for your excellent service.”
Melanie Roberts
Weymouth, UK

“I love my rug! I would recommend you to all my friends. Thank you very much.”
Caroline Fox
Twickenham, UK

“Great website - easy ordering - quick response from question - brilliant - I will be recommending you.”
Jane Mansbridge
Southampton, UK

“Thank you for your speedy delivery of the rugs I ordered only 3 days ago!  That's wonderful service.  My children are delighted with the new rugs for their bedrooms.”
Jane Richardson
Hastings, UK

“I would just like to compliment you on your efficient service. I ordered my rug and it was delivered in under a week, thank you.”
Marie Hanley
Manchester, UK

“I just had to drop you a line regarding my rug which was received today, I am really pleased with it, it is one of the nicest sheepskin rugs I have seen and the colour is fabulous.”
Sandra Simmonds
Vale of Glamorgan, UK

“Many thanks the rug was delivered on Friday and we are delighted with it. May I congratulate the company on it's excellent communication and customer service - you set an example for all web traders to follow.”
David Stiff
Chatham, UK

“Received our rug this morning - superb. Just so pleased.  Your service is second to none, not forgetting your first class Customer Service.  Matching our swatch was just excellent.  Will have no problem in referring your company on to friends and colleagues. Thanks so much.”
MaryAnn Good
St Nicholas, UK

“We received our runners, really pleased. Quick delivery, rugs better than I expected. Thank you.”
Glenda Revell.
Heckington, UK

“I should have written before now, but I just wanted to say that I am so pleased with the Giraffe rug I ordered from you. You made the buying experience an efficient and enjoyable process. You were also extremely helpful over the phone. I will be recommending your service and expertise to all my friends and work colleagues....I just need a larger house now to be able to order more from you!!!! Many thanks again.”
Sara Alalouff
Watford, UK

“Thank you for this rug, it was delivered yesterday, I am extremely pleased with it and will be using you again.”
Ann Youlton
Dartford, UK

“Rug arrived yesterday - even better than I thought it would be – thanks. Free postage was what drew me into your website.”
Jenny Kerr
Welwyn Garden City, UK

“My order arrived today in perfect condition, and better still my wife is absolutely delighted with every aspect of the rug. Many thanks for your company's excellent service. I shall keep your details on file for future use. Once again thank you.”
Ian McMurtrie
Sale, UK

“Our custom made rug has arrived and is in place on the floor. It is exactly the colour white that we thought and looks fabulous. We are really pleased with it. Thank you for all your help and organisation throughout the process.”
Margaret Thompson
Auckland, New Zealand

“I looked for rugs online and Modern Rugs were by far the best. Being lucky I live close by the warehouse, so I rang them and asked if they had the rug that I wanted in stock, they were so helpful on the phone and said that it was not a problem to come and have a look to make my decision. The service I received was excellent and I would recommend this company to anyone!! My rug is now in my lounge and I shall be back for more and recommending them to all that I know.”
Louise Moore
Bishop Auckland, UK

“Absolutely delighted with my beautiful rug - excellent service also, many thanks!”
Daisy Brewer
Crowborough, UK

“I have just received my rug and am absolutely delighted with it. Thank you very much for your excellent service and communication. I shall not hesitate to use your website again and will also recommend you to others.”
Debbie Wilson
Leicester, UK

“The rug arrived this morning and it is just as I expected, fab colour & quality.”
Vicki Dodge
Norwich, UK

“The rug arrived on Monday.  It goes very well with the carpet and looks great next to the hearth.  It's been a pleasure doing business with you - you've been very helpful.”
Martin Price
Rowlands Gill, UK

“This is just a quick email to thanks for the fantastic service I have received from you all.  I ordered a rug on Mon and had it delivered as promised this morning. I'll be ordering from you again. Keep up the good work!.”
Junaid Ali
Harrow, UK

“I am writing to say thank you for excellent service on my recent order. Your choice of couriers is also very good and they delivered the goods precisely when they said they would. I will have no hesitation in using you again and will certainly recommend your company to any of my friends who may be looking for a rug. Thank you.”
Ellen McQueen
Falkirk, UK

“I wanted however to write now to say how impressed I was with your and the company's service.  From your help below, to the super speedy delivery.  I ordered a rug from one of your competitors a week before and it's still not here, so I will be recommending Modern Rugs to everyone from now on!”
Penny Atkinson
Cloche d'Or, Luxembourg

“Just received my new rug.  Can't praise the quality enough. I will without hesitation recommend your company to anyone I know who are seeking great service and quality products. I was also delighted to see the rug also bears the 'RUGMARK' label.  Encouraging to know that people are working to eradicate this major problem. Thank you once again.”
Shirley Allan
Glasgow, UK

“Thanks very much for the speedy delivery of the rug I am absolutely delighted with it, the company is very efficient and I would definitely use you again.”
Lynn Brown
Chester, UK

“I just wanted to thank modern rugs for a fantastic service, I received my rug on Friday and I am thrilled with it. It was a pleasure to deal with such a professional company and I will not hesitate passing your name on to anyone looking for beautiful rugs and professional service. From a very happy customer in Ireland.”
Michelle Byrne
Dublin, Ireland

“What fantastic service! I placed the order with you on Saturday afternoon and my rug was delivered this morning.  It looks beautiful and is excellent quality.  I will recommend your website without hesitation. Thank you.”
Christine Bateman
Burgess Hill, UK

“I just wanted to say my rug has arrived today and I am delighted with both the rug and service provided. Buying on-line with a new supplier always runs a risk but I have to say I found the service - from your website and payment through to delivery and tracking – excellent!”
Suzie Potter
Worthing, UK

“I have just received my rug, and felt I must write to say how delighted I am with the product.  I was a little dubious about ordering through the internet for something that is so visual, tactile and colour sensitive but my doubts were squashed when I opened the rug  to find a product of exceptional quality with the colour being exactly as I imagined and hoped for. Thank you.”
Gaynor Coan
Kirkham, UK

“Customer service was great. Rug arrived one week after order. I love it!! It looks better than on the website. I did lots of searching to find the best prices and Modern Rugs were by far the cheapest and offered free delivery. I would definitely recommend this company for top quality rugs and good service.”
Karen Knox
Leeds, UK

“Received our rug this morning - superb. Just so pleased.  Your service is second to none, not forgetting your first class Customer Service.  Matching our swatch was just excellent.  Will have no problem in referring your company on to friends and colleagues. Thanks so much!”
MaryAnne Good
Spalding, UK

“Rug has arrived and is lovely, Many thanks for your prompt service. I would certainly purchase from you again.”
Michelle Green
Bristol, UK

“Thrilled with my new rug. I am recommending your website to all my friends in MSN Groups for the elderly and for the diabled. I am in constant pain and searching for a suitable rug around all those huge, out-of-town warehouse-type shops had me in tears of agony. At your on-line shop I was able to take my pick of every rug anyone could ever need - sat down with a cup of tea!!! Perfect for us less able folks, although my young married daughter was pretty impressed with your site as well. A big thankyou.”
Lorraine Walker
Warrington, UK

“This is to say thankyou for the rug which was delivered yesterday and the excellent service from your company. It looks great.”
Phil Lewis
Harrogate, UK

“Thanks, rug is great. Really pleased with the service we have received. Will definitely recommend and use your site again.”
Richard Blaikie
Edinburgh, UK

“The rug arrived in good order and looks terrific.”
Roy McFarlane
Tidworth, UK

“Thanks for the rugs they were fantastic - they really made all the difference which i am sure you will see in the finished programme.”
David Reed
'How Clean is Your House', Channel 4

“Thanks very much. I am very happy with the rug. Perfect size and just how I imagined it. I won't hesitate to recommend others about your company.”
Claire MacRory
London, UK

“Received my rug this afternoon thank you for the quick well packaged delivery - I am very pleased with the quality of the rug.”
Jane Rhodes
Kent, UK

“Just wanted to write and say thanks very much for the way my order was handled. I was amazed how quickly the rug turned up, and am extremely pleased with it. It's so soft and gorgeous!”
Sue Fursey
London, UK

“The thing I like about your company is how proactive/reactive you are. Well done.”
Alison Day
York, UK

“I received my rug this afternoon. Many thanks for the excellent service and the fantastic rug.”
Mrs E Halle
Reading, UK

“Thank you for providing a great service and a great product. I will certainly be recommending Modern-Rugs.co.uk.”
Kinni Chang
New York, USA

“Thank you. The rug is beautiful!!!”
Mrs Carmen Parkes
Stockton on Tees, UK

“Excellent service.  Runner arrived 2 days after purchase. Really pleased - would definitely buy from you again.”
Julie Hudson
Haverfordwest, UK

“Just wanted to say that the rug arrived safely. Thanks for the call as well, it’s rare to get good customer service these days and you kept in touch. You can’t ask for more than that. Thanks again.”
Ali Watts
London, UK

“My Order placed with you 5 days ago for the "LARGE" version of this rug arrived this morning and we are so delighted with it that we have placed an order for a smaller one to match. Many thanks!”
Ann Pannett
Twickenham, UK

“Just to say thanks for the superb service in delivering my rug so quickly. It looks great and is exactly what we wanted.”
Tony Mason
Cornwall, UK

“I am more than happy to confirm that the rugs arrived a short time ago.   May I congratulate you not only on the delivery but the packaging as well.   All arrived in perfect condition and are just what I wanted.”
Alan Nicolle
Jersey, Channel Islands

“I just want to say thank you for this beautiful rug. I'll be ordering more from you soon.”
Igor Zigic
Chicago, USA

“Thanks for great service and beautiful rug. Thanks again.”
Marion Gourlay
Edinburgh, UK

“Just wanted to say that I got my rug yesterday. It's lovely, thanks very much.”
Claire Empson
Blandford, UK

“Rug arrived today, I'm thrilled with it, it's gorgeous. Thank You.”
Cathy Bell
Glasgow, UK

“Thank you for sending the order so promptly - my daughter is delighted with her new rug.”
Julie Wilson
Macclesfield, UK“Many thanks for the lovely Pegasus rug which arrived yesterday.  It's the first time I've ordered a rug without actually seeing it and touching it, but your photos gave me confidence that I wouldn't be disappointed.  It really is a fine piece of design, looks exactly as I had imagined, and sets off my seating area beautifully.”
Jim McGrew
London, UK

“Just to say thanks for prompt delivery of our rug and we are very pleased with it!”
Carol Elliott
Keighley, UK

“We've just received the rug.  IT IS FABULOUS!  Thank you so much.”
Anrike Dormehl
London, UK

“Rug was received on Wednesday. This birthday present was very well received, thanks very much Modern Rugs.”
Ralph Dubber
London, UK

“Just a short note to say thank you for the leather rug. Beautiful, very impressed with quality and the service. Will pass your name on to my friends. Thanks Again.”
Lisa Inglis
Kilmarnock, UK

“Many thanks for an excellent service and product. My rug arrived within the time frame specified and delivered to the correct address. I am very pleased with it and will recommend your firm to everyone.”
Chris Read
Rickmansworth, UK

“I just wanted to thank you for such a quick delivery and the rug is gorgeous. Will definitely be recommending your company to friends and family!”
Jo Bray
Bristol, UK

“My rug arrived exactly when I wanted it - just before my weekend guests, and I was able to show it off to them. I am extremely pleased with the quality and style of my rug and the service received. Have done extensive research but nowhere else offered the range of choice. Would recommend you to everyone who wants a good quality rug at extremely competitive prices.”
Sue Evans
Blaenau Ffestiniog, Wales, UK

“Hi everyone. I have received my boxer chenille rugs in chocolate. You guys shipped them to New York, just to remind you 329 68th street in Brooklyn. Just wanted to say thanks a lot for fast service. I love them!”
Sylvia Jablonowski
New York, USA

“I'm just writing to say how pleased I am with my new rug, and the wonderful service I received from you. The quality of the rug is fantastic. I will certainly recommend you. Many thanks.”
Clare Redmore
Neath, UK

“Received my rug and can't thank you enough for your excellent service. I'd recommend your company to anyone as your rugs are just so BEAUTIFUL.”
Nathelie Javaid
Ilford, UK

“Thank you so much. The rug is lovely.”
Alison Harris
Worcester, UK

“I have just received my Harlequin Sand Helix Runner this week and am absolutely delighted. The colour and quality are superb and your speedy delivery was first class. I am so delighted, in fact, that I have today ordered another runner for another part of my hall and look forward to receiving this shortly. Thank you Modern Rugs - it is unusual these days to find a company which does exactly what its advertising says it does ! Well done and keep up the good work. I shall certainly recommend you to family and friends.”
June Miller
Southwell, UK

“Received my rug on Tuesday having ordered it the previous Thursday. Quick delivery and I'm delighted with my rug. Even nicer than it looked in the picture. Thank you!”
Jackie Totten
Belfast, N. Ireland

“Just to say thank you very much for my rug, I’m absolutely delighted with it!”
Lyndsay Rodger
Durham, UK