Delivery Information

Our standard UK Mainland delivery is FREE. The delivery time will vary depending on which rug(s) you choose to order. The estimated delivery time is displayed on the product page of each rug when ordering. Most rugs are delivered within 7 working days of placing your order but we do advise that you check the delivery time quoted on the product page for a more accurate estimate. 

Delivery Options

We offer the following delivery options when placing your order:
Standard UK Mainland Delivery (8.30am to 5.30pm) – FREE
Pre 12 Noon Delivery - £9.95
Pre 9am Delivery - £24.95
Saturday Delivery (before 12 noon) - £14.95

Can I track my delivery?
Yes, when your rug is ready to be despatched a delivery tracking number is e-mailed to you allowing you to track the progress of your delivery online and see what day it is due to arrive.
Can my order be delivered to a different address other than my billing address?
Yes, we can deliver to an alternative address or even your place of work if this is more convenient for you.
Can my order be left with a neighbour if I am not at home?
Yes, our couriers may try to deliver your order to a neighbour if you are not at home to receive the delivery (as explained in our website terms) UNLESS you request that we do not leave your order with a neighbour in which case we will instruct our couriers to deliver to your address only.

Can my order be left in my porch, shed, garage etc?

Our couriers do require that you sign for your order upon delivery. We can only leave your rug without a signature if you email us stating that you will take full responsibility should the goods go missing or become damaged as a result of being left without a signature.

What if I miss the delivery?

If you do miss the first delivery attempt our couriers will leave a card through your door with a phone number to call. Simply call this number and tell the couriers what day you would like them to re-deliver on and they will arrange this for you free of charge.

Offshore UK deliveries

We deliver to most UK offshore locations at the following costs:

Northern Ireland - £14.95
Republic of Ireland - £17.95
Isle of Man - £24.95
Isle of Scilly - £24.95
Isle of Wight - Free
Jersey & Guernsey - £24.95 (VAT Exempt)
Shetland & Orkney - £24.95
Any Other UK Offshore Location - £24.95

These delivery options are available to select when placing your order.

Returns

We're sure you will love your rug, however if you are not completely satisfied you may return your purchase for a full refund so long as you inform us in writing or by email within 7 days of your order being delivered (excludes custom made goods). For full details please see our returns page.


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