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We know it can be hard to settle on a rug when we’re offering you so much choice. That’s why we’ve introduced February Free Exchange. For a limited time only, we are offering you a free exchange on any rug over £100.

There’s no shame in changing your mind, just let us know within 7 days of delivery and we’ll arrange to collect your old rug and drop off a new rug free of charge.

To take advantage of this fantastic offer, make sure you enter code SWAPIT at checkout when placing your order.

Start shopping now…


The boring bit
The February Free Exchange entitles you to one free exchange on a rug purchased for over £100. To be eligible for the February Free Exchange just enter the code SWAPIT at checkout when placing your order.
You have 7 days from the date you received the order to notify us that you wish to exchange your rug. Once you have notified us, we will arrange a collection date with you. The rug must be available for collection within 14 days of you notifying us. You can notify us by phone on 01388 663 738 or via email at
Any rug returned to us must be in a sellable condition. If we receive the rug and it is not in sellable condition, then you must collect the rug from us at your own cost. We will hold the rug for 30 days, after that time the rug may be disposed of and will no longer be available for collection.
If after we have collected the rug you decide not to exchange, we reserve the right to refund you less the £15 cost of collection.