Delivery & Returns

UK Mainland delivery is FREE!
Other delivery upgrade options are available at checkout (Pre-noon, Saturday etc).

How long does delivery take?
The estimated delivery time is displayed on the product page of each rug when ordering and is also show when you add the item to your shopping basket. 

How will I know the date & time of my delivery?
When your order is despatched a delivery tracking number is e-mailed to you. This allows you to track the progress of your delivery and see which day your order will arrive.

What if I miss the delivery?
If you do miss the first delivery attempt our couriers will leave a card through your door giving you the ability to re-arrange the delivery on a day that suits you.

Can my order be left with a neighbour if I am not at home?
Yes, our couriers may try to deliver your order to a neighbour if you are not at home to receive the delivery (as explained in our website terms). If you do not wish for your order to be left with a neighbour please email or call us before we despatch your order and we will ensure that your order is delivery to your address only.

Can my rug(s) be left in my porch, shed, garage etc?
Our couriers do require that you sign for your order upon delivery. If you are not going to be in to receive a delivery, we can forward on a request to the courier to leave your delivered item(s) in your designated safe space AND you leave a SIGNED NOTE for the driver on your door confirming this request. Your email to us requesting this change to your delivery must state that you will "take full responsibility should the goods go missing or become damaged as a result of being left without a signature".

Delivery Options:
UK Mainland 8.30am to 5.30pm – FREE
UK Mainland BEFORE 12 Noon* - £6.95
UK Mainland BEFORE 10.30am* - £9.95
UK Mainland SATURDAY - £24.95

Offshore UK Delivery:
Northern Ireland Delivery - £9.95
Republic of Ireland (Eire) Delivery - £19.95
Jersey / Guernsey Delivery (VAT Exempt) - £19.95
UK Offshore Islands (Includes Isle of Man, Isles of Scilly, All Scottish Islands) - £14.95
 

Returns

If you are not completely satisfied you may return your purchase for a FULL REFUND. For full details & conditions please see our returns page.