Help Center

 

General
How do I buy a rug on your website?
Rugs can be purchased securely online using most major credit or debit cards or via Amazon Pay.
Are samples of rugs available to order?
We have a small number of samples available for purchase.
Do you have a catalogue or brochure available that you could send me?
Unfortunately we do not have a brochure or catalogue available at this time.
Do you have a showroom or shop that I can visit?
No, however rugs can be viewed by appointment at our warehouse.
Do Rugs protect hardwood floors?
A rug is an effective way of protecting and preserving a hardwood floor.
What are your Terms and Conditions
We like to keep these simple.
Where is my order?
You can check your order status online here: https://www.modern-rugs.co.uk/guest-order-status-check
View all
Shipping and Returns
Can I return a rug once it arrives if I don't like it?
Yes any rug can be returned for a full refund (excluding some custom made products).
How does delivery work?
Delivery varies depending on which rug(s) you select. Typically most rugs are delivered within 7 to 14 working days of placing the order.
Do you deliver to Ireland and other offshore UK locations?
Yes we deliver to most UK offshore locations.
Do you deliver outside of the UK?
Yes we deliver to all countries within mainland Europe at a cost of £39.99 for a standard order.
View all
Products
Are samples of rugs available to order?
We have a small number of samples available for purchase.
Do you have a catalogue or brochure available that you could send me?
Unfortunately we do not have a brochure or catalogue available at this time.
Do you have a showroom or shop that I can visit?
No, however rugs can be viewed by appointment at our warehouse.
What are the quality of Rugs Like?
We only partner and supply from reputable, quality manufacturers.
Are the colours of rugs shown on the website accurate?
We take every care in our product photography to represent true-to-life colours.
How do I know if the rug I want to order is in stock?
We do our very best to ensure all of our range is in stock and that an accurate indication is visible on the website.
View all
Payment
How do I buy a rug on your website?
Rugs can be purchased securely online using most major credit or debit cards or via Amazon Pay.
How does your price promise work?
We'll refund you the difference plus £5 if you find your rug cheaper anywhere else.
View all
About Modern Rugs
Do you have a showroom or shop that I can visit?
No, however rugs can be viewed by appointment at our warehouse.
View all
Product Care
View all